FAQ – Vape Delivery & Returns Australia

Answers about ordering, delivery, tracking and returns at Puffside. We ship disposable vapes and nicotine gum within Australia only. Can’t find your answer? Email info@puffside.com.

Ordering

Who can buy?

Nicotine products are for adults only. You must be 21 or over to order. We may ask for proof of age before or after an order is dispatched, and the courier may ask for ID on delivery. See our Terms & Conditions.

Is there a minimum order?

No. Every product, including IJOY XP 12000, can be ordered one at a time.

Can I mix flavours in a pack?

Yes. In 2-Packs and 4-Packs you choose a flavour for each device from that brand’s in-stock flavours. 2-Packs are 10% off the single price and 4-Packs 15% off.

Can I change or cancel my order?

Email info@puffside.com as soon as possible. Once an order has been dispatched it can no longer be cancelled; see our Return Policy.

Shipping and delivery

Where do you deliver?

Australia-wide. We cannot deliver to addresses outside Australia.

How much is shipping?

Flat-rate shipping is $15 Australia-wide, and free on orders over $150.

Which couriers do you use?

Orders ship with Australia Post or Aramex. When your order ships we email you the tracking number and a link to follow the parcel.

How long does delivery take?

It depends on the courier and your location. Delivery timeframes are the courier’s estimates, and your tracking link shows the latest one.

How do I track my order?

Use Track Order with your order number and the email you used at checkout, or open the tracking link in your shipping email.

Returns and faulty items

My item arrived damaged, faulty or wrong. What do I do?

Email info@puffside.com within 14 days of delivery with your order number and clear photos or a short video. Please don’t post anything back before we reply. Once we confirm the issue we offer a replacement or a refund.

Can I return something if I change my mind?

Only unopened items in their original, sealed and undamaged packaging, if you email us within 14 days of delivery. Return shipping is at your cost. Opened or used items can’t be returned for change of mind.

How long do refunds take?

We refund to your original payment method once the return is approved. Depending on your bank, it can take 5 to 10 business days to appear. Full details are in our Return Policy.