Terms & Conditions

These Terms & Conditions apply to every visit to, and purchase from, the Puffside online store. By using this website or placing an order, you agree to them. Please read them together with our Return Policy.

1. Age restriction

Products sold by Puffside contain nicotine and are intended for adults only. You must be 21 years of age or older to browse, purchase or receive products from this store.

  • By placing an order you confirm that you are at least 21 years old.
  • We may ask for proof of age before or after an order is dispatched, and a courier may request identification on delivery.
  • We will cancel and refund any order where we cannot verify that the purchaser or recipient is an adult.
  • You must not purchase products on behalf of, or supply them to, anyone under 21.

2. Health warning

Nicotine is a highly addictive substance. Our products are not intended for use by non-smokers, people who are pregnant or breastfeeding, or people with heart conditions, high blood pressure or other health conditions affected by nicotine. Keep all products out of reach of children and pets. If you have any concerns, speak to a medical professional before use.

3. Products

  • Product images are for illustration. Packaging, colours and artwork may differ slightly from what is shown.
  • Specifications such as puff count, e-liquid capacity and battery size are provided by manufacturers and are estimates. Actual results vary with usage.
  • All products are subject to availability. We may limit order quantities or discontinue a product at any time.

4. Prices and payment

  • All prices are shown in Australian dollars (AUD) and include GST.
  • Shipping fees, if any, are shown at checkout before you pay.
  • We may change prices at any time, but changes will not affect orders already accepted.
  • If a product is listed at an incorrect price because of an error, we will contact you before dispatch and you may choose to proceed at the correct price or cancel for a full refund.
  • Payment must be received in full before an order is dispatched.

5. Orders

Your order is an offer to purchase. An order confirmation email means we have received it; a contract is formed when we dispatch the goods. We may decline or cancel an order, for example if a product is unavailable, payment cannot be verified, age cannot be verified, or we suspect fraud or resale. In that case we will refund any amount paid in full.

If you need to change or cancel an order, email info@puffside.com as soon as possible. Once an order has been dispatched it can no longer be cancelled; please refer to our Return Policy.

6. Shipping

  • We ship within Australia only. We cannot deliver to addresses outside Australia.
  • Orders over $150 qualify for free shipping; otherwise the shipping fee is shown at checkout.
  • Delivery timeframes are estimates provided by our couriers and are not guaranteed.
  • Please check your delivery details carefully. We are not responsible for delays or losses caused by an incorrect or incomplete address.
  • Risk in the goods passes to you on delivery. If your parcel is lost or arrives damaged, contact info@puffside.com within 14 days of the expected delivery date.

7. Returns and refunds

Returns and refunds are handled under our Return Policy. All return requests must be made by email to info@puffside.com. Please do not send items back without contacting us first.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these Terms limits those rights.

9. Your responsibilities

  • Use products only as intended and follow the manufacturer’s instructions and warnings.
  • Do not modify, refill (where not designed to be refilled), expose to heat or water, or charge products with unsuitable equipment.
  • Dispose of used devices and batteries responsibly. Do not place lithium batteries in household waste.
  • Comply with all laws that apply to you regarding the purchase, possession and use of nicotine products.

10. Limitation of liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, Puffside is not liable for any indirect or consequential loss arising from the use of this website or our products, including loss caused by misuse, modification or failure to follow product instructions.

11. Intellectual property

Content on this website, including text, graphics and layout, belongs to Puffside or its licensors. Brand names and trademarks of the products we sell belong to their respective owners. You may not copy or reuse website content without our written permission.

12. Privacy

We collect and use your personal information only to process orders, verify age, provide customer service and, where you have agreed, send you updates. We do not sell your personal information.

13. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you place an order applies to that order.

14. Governing law

These Terms are governed by the laws in force in Australia.

15. Contact us

Questions about these Terms, an order or a product? Email our customer service team at info@puffside.com.